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Buzix customers receive free technical support 24 hours a day, 7 days a week. Our support team is staffed by individuals with several years of experience in domain hosting,
programming, web design, and ecommerce. We invite you to take advantage of the 7 options we offer for technical assistance.
Reseller clients who contact us for support will be referred to their Reseller. Please see the Reseller area for more
information.
Requests for support are addressed in order of highest priority, then in the order which they were received. Reports of email and site service outages take priority over
general support inquiries. Buzix reserves the right to re-define the priority and order of response for all support requests. Generally, issues are resolved the same business day. Technical support is
provided on a "priority" basis and you may experience delays at times. Buzix does not guarantee any specific response time or resolution time for support requests.
Buzix Support Representatives do not provide support for:
- Third party applications (Microsoft Office programs, Macromedia Flash, Adobe Acrobat)
- Scripts that are not provided as part of our hosting services, or that we specifically indicate we do not support.
- Services that are not provided as part of our hosting services
- Software or hardware issues on your computer.
- Problems or conflicts with your Internet Service Provider (internet connection) services.
Buzix Representatives cannot provide in-depth end-user training for the use of third-party applications. We are able to assist you if you are having a problem, but we
cannot teach you how to use the program, how to design web pages, or how to develop your own scripts. We recommend that you use our Knowledge Base, consult the support options provided by the application
vendor, or use our Webmaster Assistance option for a referral. |
