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Buzix Policies: Buzix Billing Policy
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Your account is due monthly, quarterly or annually depending on the hosting plan you have chosen. Invoices for your next billing period will be generated and sent via email, on or about the 15th of
the month prior to the due date.
Billing Department Contact Information:
Toll Free Phone Number: 877- MY - BUZIX (877-692-8949)
Please open a trouble ticket for assistance prior to calling.
PAYMENTS
Late payments on suspended accounts must be verified before we unsuspend.
Payment by PayPal:
Buzix accepts eCheck, email, and credit card payments via PayPal. Payments may also be set up on a recurring basis via PayPal's subscription method.
Credit Cards:
Buzix accepts payments by credit card through our online payments portal via the Authorize.net gateway. You may also setup a recurring credit card payment. Your credit card information is not stored
on our servers.
If you have questions regarding your bill, please contact us to discuss your concerns prior to submitting a dispute to your credit card company.
Other payment methods:
Buzix accepts payments by personal check, company check, and money order.
All funds must be payable in US dollars.
Please send payments to:
Buzix, Inc.
7777 N. Wickham Road #12
Box 230
Melbourne, FL 32940-7979
Payments are due by 11:59 pm EST on the 1st of the month.
Accounts not paid by 11:59 pm EST on the 5th of any month will be assessed a $10.00 late fee.
Accounts not paid by 11:59 pm EST on the 10th of any month will be suspended.
Accounts not paid by 11:59 pm EST on the last Friday of any month will be terminated.
LATE PAYMENTS
Payments are due by 11:59 pm EST on the first of each month. We allow a five day grace period for you to make your payment on time. If payment is not received by the end of the 5th day, a late fee of
$10.00 will be assessed.
FEES
Change DNS Fee: $20.00
Late fee: $10.00
Re-Activation Fee: $25.00
Credit Card Chargebacks: $25.00 + Re-Activation Fee
NSF (Returned Check) Fee: $25.00 + Re-Activation Fee
Should you initiate a chargeback or if your payment by check is returned, Buzix will immediately suspend all services for your account. The chargeback fee and/or the NSF fee, will be added to your
account, along with the $25.00 account re-activation fee.
NOTE: Customers who have initiated any combination of 3 chargebacks or NSF fee assessments within a 12 month period
will no longer have the option of payment by Credit Card or Check.
DISPUTE RESOLUTION
We will only accept billing disputes in writing. We will gladly correct any mistakes we've made in billing your account, as quickly as possible. You should send a full description of your dispute to our help desk or mail to our postal address (shown above). Our goal will be to research the disputed item(s) and to respond to
your inquiry within 10 business days. Any charges incurred during this resolution process, are your responsibility.
ACCOUNT SUSPENSION
If your account is suspended for any reason, a $25.00 reactivation fee will be assessed. A suspension affects every aspect of your hosting. You will not be able to log in to or access Cpanel, Email, FTP,
or any files/programs running within your web hosting space. Your website will not display. When payments are brought current, we will restore service.
ACCOUNT TERMINATIONS
If your account is terminated, it is permanently cancelled. You must not only delete the site from cpanel or plesk, but you must also submit a trouble ticket explaining what sites are terminated by you in cpanel or plesk. This means removal of all web space files that are associated with your hosting account. This process cannot be reversed. Termination of your
account does not excuse any pre-existing payment obligations under your hosting agreement. Should you wish to resume business with us, amounts owed must be paid prior to establishing a new account.
**Buzix, Inc. is not liable for loss of profits, projected profits, expenditures, investments, leases or commitments in connection with your business, nor for the loss of any other monetary or
non-monetary benefits or profits, resulting from the termination of an account. CHANGING OR ENDING YOUR HOSTING PLAN
The plan you choose is effective until the end of the monthly, quarterly or annual billing cycle for which you have paid. If you would like to change your hosting plan, you should do so at the end of the
billing cycle. No refunds or carryover credit will be issued should you decide to change your hosting plan prior to the end of your billing cycle.
REFUNDS
Refunds within first 30 days of service:
Accounts cancelled within the first thirty (30) days of service, will receive a full refund of all account fees, minus any set-up fees, provided the account has not been suspended or terminated, or under
review for suspension or termination, for violations of our Acceptable Usage Policy or our Terms and Conditions.
Refunds will be credited only to the account in which the charges were originally processed. Accounts paid by check or money order will receive a paper check via postal mail within sixty (60) days of
cancellation.
Cancellation of service after first 30 days of service:
There are no refunds after 30 days. You are required to send written notice of your intent to cancel the account to our Accounting Department before the 15th day of the final month of your
service. Cancellation of service requires that you are paid in full up to that time. Cancellation requests will be immediately referred for collection if the account is not paid in full, and if no
agreement has been made to satisfy your financial commitment.
DELINQUENT ACCOUNTS
Accounts that are not paid in full within 30 days after the termination of services will be subject to our collections process. In attempting to collect your debt, any information we have will be presented
to the Collections Agent if no satisfactory payment arrangement is in place. Delinquent accounts which are presented for collections may affect your credit rating.
YOUR CUSTOMER INFORMATION
At times it may be necessary for Buzix to contact you. All Buzix accounts are required to have a contact person registered with us, even if the domain is owned by a company or organization. In the event that no contact person is assigned, the account will be suspended until you provide the information. This is for security reasons.
Your Customer Contact information may be updated by contacting us by opening a trouble ticket and then call at 877-692-8949 if you need more assistance.
If your account contact information is not correct or needs to be changed, it may delay or prohibit your ability to receive notices. It is solely your responsibility to keep
all personal and billing information current. Buzix is not responsible for actions taken as a result of a customer's failure to respond to notices. We recommend that you have a valid email address in the
control panel for each site you manage.
Webmasters, Designers and Additional Contacts
Indirect customers such as webmasters, designers and third-party assistants must have written authorization provided to us by our customer prior to contacting us. We cannot accept authorizations by telephone or by chat. Your written authorization must come from the help desk for your hosting account. |
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